Shipping policy
Shipping & Delivery Policy
Store Pickup
Orders selected for in-store pickup must be collected within 7 days of purchase. Please ensure timely pickup, as storage beyond this window is not guaranteed unless previously arranged. A storage fee of $50 per day will be applied for each day an item remains uncollected beyond our 7-day hold period. Please contact us at hello@milesmercantileantiques.com to schedule your pickup.
All pickups are by appointment only.
Shipping & Delivery Policy
At Miles Mercantile, delivery is an extension of the experience. Each piece we source carries history, craftsmanship, and character — and we believe it deserves to be handled with the utmost care from our warehouse to your home.
We proudly offer white glove delivery service to the first floor of your home or business. Our delivery partners specialize in transporting antique and heirloom furnishings and are trained in the careful handling, placement, and protection of vintage pieces. Your furniture will be carefully wrapped and padded for transport, brought inside to the first floor, placed in the room of your choice, & packaging materials removed. We work exclusively with experienced crews who understand the weight, fragility, and irreplaceable nature of antique furniture.
Basement or Secondary Level Delivery
If your piece needs to be delivered to a basement, second story, or upper level, please contact us prior to purchasing. Stair carries, tight turns, and specialty placements may require advance approval, additional movers, or adjusted delivery fees. We want to ensure a smooth and safe experience for both your home and the furniture.
Delivery Timeframes:
Delivery typically ranges from 4–8 weeks, depending on your location and route scheduling. Because we coordinate specialized antique transport, we prioritize safe and efficient route planning over expedited freight handling. You will be contacted directly by the delivery team to schedule a convenient delivery window once your piece is en- route.
Shipping of Small Items
Small items are shipped via standard carriers such as UPS. Shipping costs are calculated in real time at checkout based on weight, size, and destination. We aim to ship all small items within 1–2 weeks from our warehouse.
Delivery Notes & Expectations
Our delivery routes are organized by region to provide the most efficient and cost-effective service. While we strive for accuracy, delivery windows may shift due to unforeseen delays. We appreciate your flexibility and understanding throughout the process.
Damages & Claims
In the rare event that an item is damaged during shipping, we will assist you in filing a freight claim with the carrier. Please inspect your item upon arrival, and contact us immediately at hello@milesmercantileantiques.com if there are any issues.
We’re a small business, and every sale means the world to us. Thank you for supporting Miles Mercantile and helping us keep these beautiful, storied pieces in circulation.