Shipping policy
Shipping & Delivery Policy
Store Pickup
Orders selected for local pickup must be collected within 7 days of purchase. Please ensure timely pickup, as storage beyond this window is not guaranteed unless previously arranged. A storage fee of $50 per day will be applied for each day an item remains uncollected beyond our 7-day hold period.
Please contact us at hello@milesmercantileantiques.com to schedule your pickup.
All pickups are by appointment only.
Complimentary Nationwide White Glove Delivery
At Miles Mercantile Antiques, delivery is an extension of the experience. Each piece we source carries history, craftsmanship, and character and we believe it deserves to be handled with the utmost care from our warehouse to your home.
We are pleased to offer complimentary white glove delivery to MOST locations throughout the contiguous United States.
Our delivery partners specialize in transporting antique and heirloom furnishings and understand the careful handling required for unique and irreplaceable pieces. Your furniture will be carefully wrapped and padded for transport, brought inside to the first floor of your home or business, placed in the room of your choice, and packaging materials removed.
Complimentary delivery applies to most standard delivery locations and includes first-floor placement. Certain remote locations or areas outside our standard delivery routes may require an additional delivery fee.
Basement or Secondary Level Delivery
If your piece needs to be delivered to a basement, second story, or upper level, please contact us prior to purchasing. Stair carries, tight turns, and specialty placements may require advance approval, additional movers, or an additional delivery fee.
We want to ensure a smooth and safe experience for both your home and the furniture.
Delivery Timeframes
Delivery typically ranges from 4–8 weeks, depending on your location and route scheduling. Because we coordinate specialized antique transport, we prioritize safe and efficient route planning over expedited freight handling.
Once your piece is en route, you will be contacted directly by the delivery team to coordinate a delivery window.
Delivery Notes & Expectations
Our delivery routes are organized by region to provide safe and efficient nationwide service. While we strive for accuracy, delivery timeframes and scheduled windows may occasionally shift due to weather, traffic, route changes, or other unforeseen circumstances.
We appreciate your flexibility and understanding throughout the delivery process.
Damages & Claims
In the rare event that an item is damaged during shipping, please inspect the piece upon arrival and contact us immediately at hello@milesmercantileantiques.com.
We will work with you and the delivery carrier to document the issue and assist with the appropriate claim process.
We’re a small business, and every sale means the world to us. Thank you for supporting Miles Mercantile Antiques and helping us keep these beautiful, storied pieces in circulation.